Lead Backend Engineer, Scale & AI for Travel Care
Summary
Lead Backend Engineer on Traveloka's Customer Care team, designing and guiding systems that handle travel disruptions across markets. Day to day: owning concurrency, latency and cost trade-offs, defining APIs and integrations with product, mentoring engineers, and shaping AI tooling to speed delivery while safeguarding reliability.
Traveloka is seeking a Lead Backend Engineer for the Customer Care team to design and guide the systems that support disruption handling across markets. You will own system-level decisions for concurrency, latency, and cost, and collaborate with product to define APIs and integrations with clean contracts.
You will mentor engineers, drive architecture across services, and shape the use of AI tools to speed delivery while safeguarding reliability.