Lead Business Analyst (Service Cloud, Sales Cloud)

We are seeking a Lead Business Analyst with strong expertise in Salesforce Service Cloud and Sales Cloud to drive requirements gathering, process design and solution validation across a global CRM transformation program spanning Marketing, Sales and Customer Support domains.

Responsibilities

• Gather, document and validate business requirements from stakeholders across Marketing, Sales and Customer Support domains
• Map current-state and future-state processes across the Lead-to-Order lifecycle, from Prospect to Lead through Issue to Resolution
• Prepare user stories and acceptance criteria in Given/When/Then format, ensuring stories meet Definition of Ready before Sprint Backlog entry
• Assist with workshop preparation, facilitation and note-taking during regional scope reviews across EMEA, NA/SA and APAC/India/China
• Coach other Business Analysts to translate L1–L3 requirements into implementable user stories mapped to Salesforce clouds
• Facilitate solution validation activities, including sprint demos, UAT preparation and defect triage
• Maintain requirements documentation using client-provided tooling for backlog management and design documentation
• Collaborate with Global Process Owners, Business SMEs and Divisional/Regional Leads to capture regional variations while maximizing the Global Core
• Contribute to GDPR-related design decisions covering data visibility and opt-in flows

Requirements

• 5+ years of experience as a Business Analyst on Salesforce or other enterprise CRM implementations
• Skills in writing user stories and acceptance criteria using Given/When/Then behavior-driven format
• Knowledge of at least one Salesforce cloud such as Sales, Service or Marketing Cloud
• Experience in Agile delivery with 2-week sprints, including Definition of Ready and Definition of Done gate discipline
• Competency in process mapping and current-state / future-state modeling
• Familiarity with Azure DevOps, Jira and Confluence for backlog management and documentation
• Strong stakeholder-facing communication skills with the ability to run and document workshops
• Excellent written and spoken English

Nice to have

• Background in aftermarket, spare parts or service quoting processes
• Experience on multi-region or multi-division rollouts
• Background in manufacturing or industrial-goods domain
• Familiarity with integration-heavy projects involving ERP and CRM systems such as SAP, JD Edwards and Dynamics

Benefits

We gather like-minded people:

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities

We provide growth opportunities:

• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes

We cover it all:

• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events

Please, note:

• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively