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ASM

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Lead,  Customer Service

Open 49d posting dated last month

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

What you will be working on

  • Order Management & Fulfillment & Setup targets according to agreed SLAs and drive for achievements
  • Lookahead Prevention on operation and escalations.
  • Foresee demand and plan material delivery to support customer demand and propose / lead long term solution.
  • Drive material readiness to deliver against Customer requirements
  • Lead discussion /Proactive manage Internal /external customer, attend customer meetings as required by customer needs.
  • Lead, present and drive customer interactions with effective outcomes in difficult customer situations.
  • Spares Ordering/Processing
    • Urgent customer order expedites.
    • Consignment replenishment.
    • Verifies and tracks customer backorders.
    • Follow all ASM and Customer processes, e.g. RMA, FA, etc.
    • Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
  • Generates and provides weekly/monthly reports for customer on time delivery.
  • Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.
  • Other duties as assigned.

What we are looking for

  • 5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
  • Strong interpersonal communication (internal/ external), presentation skills and stakeholder management.
  • Intermediate skills in SAP, Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
  • Demonstrated experience in Sales & Distribution and/or Materials Management.
  • Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.
  • Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
  • Ability to prioritize, manage time effectively and work autonomously.
  • Open-minded and remain flexible (approach/work schedule).

What sets you apart

  • Bachelor's degree in business administration, supply chain or accounting preferred.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Preferred First Name
  • Are you legally authorized to work in this country? choose one
  • Will you now or in the future require visa sponsorship for employment? choose one
  • Do you have any agreement with your current employer or any other employer that you had in the past 2 years (such as any non-solicit, non-competition, or non-disclosure/confidentiality agreement)? choose one
  • Have you ever been employed with ASM before? choose one
  • How would you describe your gender? choose one · optional
  • ASM may work with technologies subject to U.S. export control regulations. The following questions are being asked to comply with the regulation. This is required for all ASM positions, regardless of work location. This information will not be used for any other purpose than export controls. You may read more about this here: U.S. Export Administration Regulation (EAR) 15 C.F.R. § 730 -774. Please, select which option applies to you. choose one
  • Please select the country where you hold citizenship / permanent residence. If you have dual citizenship / permanent residence, please select the country where you have most recently obtained citizenship or permanent residence. choose one
  • Have you ever relinquished, abandoned, or lost citizenship, nationality or permanent residence in the country identified in the previous question? choose one
  • I opt-in to receive occasional messages and/or emails from ASM with respect to career opportunities and applications I choose to submit. I understand that I can reply “STOP” /unsubscribe at any time to opt-out of receiving messages. I have read and understand ASM's privacy policy and how it relates to my personal information. choose one · optional
  • I hereby authorize ASM to contact, obtain and verify the accuracy of information contained in this application from all previous employers, educational institutions and references. I also release from liability ASM and its representatives for seeking, gathering and using such information to make employment decision and all other persons or organization for providing such information. I understand that ASM reserves the right to and I agree that it may inquire further on any matter bearing on the company’s export compliance obligations. In order to verify the information provided, I understand that ASM will require me to present an original document issued by a government agency confirming my citizenship / residency status as indicated above. I declare that the information provided in the employment application is true and complete. I understand that any misrepresentation and omission made by me on this application will be sufficient cause of cancellation of this application or immediate termination of employment if I am employed, whenever it may be discovered. choose one
  • I have read and agree to the Privacy notice and Terms of use. choose one