Lead Helpdesk analyst with Security Clearance

Position Summary: Seeking a Technical Lead to oversee remote IT service operations for a large-scale organizational enterprise. The position acts as a liaison between IT leadership, engineering, technical staff, and client stakeholders to deliver efficient, cost-effective support solutions. This role provides operational and strategic guidance for Tier 0 and Tier 1 end-user support in a high-volume contact center environment. Key Responsibilities: -Oversee enterprise Tier 0 and Tier 1 technical…