Lead Host - Front Office

Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.

Attends and contributes to all meetings as required.

Ensures all Guest Service Agents provide courteous and professional service at all times

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus.

To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.

Ensures all Guest Service Agents report for duty on time.

Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.

Maintains positive guest and colleague interactions with good working relationships.

Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.