Lead - Human Resource - B2B SaaS Firm

About the Role:

We are looking for an HR Lead to take ownership of the complete HR function for our Jaipur office.

This is a high-ownership, hands-on HR role for someone who can independently manage Talent Acquisition, Employee Experience, HR Operations, Employee Relations, Compliance, Engagement and the complete employee lifecycle.

You will be the go-to HR partner for the Jaipur office, working closely with employees, hiring managers and business leadership.

Key Responsibilities:

Talent Acquisition & Hiring:

- Own end-to-end recruitment across Engineering, Product, Sales and Operations.

- Partner with hiring managers to understand manpower requirements and define JDs.

- Build talent pipelines through LinkedIn, job portals, referrals, colleges and professional communities.

- Conduct initial screening and coordinate interview processes.

- Manage candidate communication, offer negotiation and closure.

- Track recruitment metrics including Time-to-Fill, source effectiveness and offer-to-joining ratio.

- Build talent pools for recurring and critical positions.

Onboarding & Employee Experience:

- Own the complete onboarding process from offer acceptance to joining.

- Design and manage structured Day 1 - 5 onboarding programs.

- Coordinate with IT, Finance and reporting managers for seamless onboarding.

- Ensure completion of joining documentation, NDAs, compliance forms and benefits formalities.

- Drive 30/60/90-day new-joiner check-ins.

- Identify opportunities to continuously improve employee experience.

Employee Engagement & Culture:

- Act as the HR and culture champion for the Jaipur office.

- Drive employee engagement activities, recognition programs, town halls and team initiatives.

- Conduct employee pulse surveys and eNPS initiatives.

- Analyse employee feedback and work with leadership on corrective actions.

- Build a trusted and approachable HR environment.

- Support organization-wide culture, diversity and inclusion initiatives.

HR Operations & Employee Relations:

- Maintain accurate employee records and HRIS data.

- Manage attendance, leave and payroll inputs in coordination with Finance.

- Handle employee queries, grievances and workplace concerns.

- Support performance management and employee development initiatives.

- Ensure HR policies and processes are implemented effectively.

- Develop and maintain HR documentation and process guidelines.

Compliance & Statutory:

- Ensure compliance with applicable Indian labour laws and statutory requirements.

- Manage/coordinate PF, ESIC, gratuity and other applicable compliances.

- Maintain accurate statutory and employee documentation.

- Ensure HR processes remain aligned with company policies and legal requirements.

Offboarding & Exit Management:

- Manage the complete resignation and exit process.

- Conduct structured exit interviews and identify retention trends.

- Coordinate access closure, asset recovery and full & final settlement.

- Ensure proper completion of exit documentation.

- Maintain a positive employee experience throughout the exit process.

What We're Looking For:

Must Have:

- 6 - 7 years of progressive HR experience.

- Minimum 1 year of experience in a standalone / HR Lead capacity.

- Strong hands-on experience in end-to-end recruitment.

- Experience hiring for both technical and non-technical positions.

- Strong understanding of onboarding, employee engagement and offboarding.

- Experience handling employee relations and HR operations.

- Working knowledge of Indian labour laws and statutory compliance.

- Experience working with HRIS / ATS platforms.

- Excellent communication, interpersonal and stakeholder-management skills.

- Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred:

- Experience in a B2B SaaS, technology, startup or high-growth organization.

- Experience setting up or scaling HR processes for a new office/location.

- Hands-on experience with Keka, Darwinbox, Greenhouse, Lever or similar platforms.

- Employer branding experience.

- MBA / PGDM in Human Resources or relevant HR certification.