Lead I, Customer Service

請準備英文履歷，透過官網投遞，謝謝
https://www.asm.com/open-vacancies/lead-customer-service-4847310101?gh_jid=4847310101

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【What you will be working on】

• Order Management & Fulfillment & Setup targets according to agreed SLAs and drive for achievements

• Lookahead Prevention on operation and escalations.

• Foresee demand and plan material delivery to support customer demand and propose / lead long term solution.

• Drive material readiness to deliver against Customer requirements

• Lead discussion /Proactive manage Internal /external customer, attend customer meetings as required by customer needs.

• Lead, present and drive customer interactions with effective outcomes in difficult customer situations.

-Spares Ordering/Processing
Urgent customer order expedites.
Consignment replenishment.
Verifies and tracks customer backorders.
Follow all ASM and Customer processes, e.g. RMA, FA, etc.
Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.

• Generates and provides weekly/monthly reports for customer on time delivery.

• Work with Global Planners to ensure any stocking level adjustments that may be required to support customer demand.

• Other duties as assigned.

【What we are looking for】

• 5~10 years of customer service within a high-tech environment is preferrable or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.
• Strong interpersonal communication (internal/ external), presentation skills and stakeholder management.
• Intermediate skills in SAP, Microsoft Excel, e.g. VLOOKUP, Pivot Tables, Macros, etc.
• Demonstrated experience in Sales & Distribution and/or Materials Management.

Comprehension of Customer Service processes, e.g. order management, inventory reconciliations, and invoicing.

• Must have high “sense of urgency” and “know how” for escalation to proper stakeholders.
• Ability to prioritize, manage time effectively and work autonomously.
• Open-minded and remain flexible (approach/work schedule).

【What sets you apart】

• Bachelor's degree in business administration, supply chain or accounting preferred.