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EPAM Systems

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Lead Java Software Engineer (AWS, AI)

Summary

Lead a Java-based AI project building a conversational chat interface for service-desk requests, integrating RAG pipelines, multi-agent systems, and AWS services like Bedrock and Lambda.

We are looking for a Lead Java Software Engineer to join a cutting-edge AI project enabling Conversational AI for Service Desk request submission, replacing manual catalog form-filling with intelligent guided chat that saves requestors time, reduces friction and eliminates guesswork. You will contribute to building a fully integrated AI ecosystem spanning a Service Catalog Knowledge Base, a Frontdesk Agent and submission-specific agents connected to live enterprise service catalog data, delivering RAG pipelines, ETL processes and multi-agent systems that bridge intelligent agents and real-world ITSM workflows.

Responsibilities

  • Build the React chat frontend as the primary interface through which users submit service requests via guided conversation rather than manual form-filling
  • Develop the central Frontdesk Agent to handle user intent classification and routing along with the agent hub that orchestrates communication across the multi-agent system using Spring AI AgentCore
  • Design and maintain the ETL pipeline to extract and transform ServiceNow Service Catalog metadata, index it into AWS Bedrock Knowledge Bases and keep it current as the catalog evolves
  • Establish and implement the reusable agent framework, including capability templates, tool definitions, prompt scaffolding and the agentic conversion workflow that all item-specific agents are built on top of
  • Implement individual agents for specific catalog items using the shared framework, with each agent handling the end-to-end submission flow for its assigned request type including ServiceNow API integration
  • Instrument agent interactions and LLM calls end-to-end with OpenTelemetry and Dynatrace
  • Uphold high standards of code quality, testability and documentation while leveraging AI-assisted development tools to maximize productivity
  • Lead and mentor team members while guiding architectural decisions across the project

Requirements

  • 6+ years of experience in software engineering including 2+ years in a technical leadership role
  • Proficiency in Java (Spring Boot) for backend engineering
  • Practical experience building on AWS services such as Lambda, API Gateway and S3
  • Familiarity with AWS IAM and KMS for access management and security
  • Solid grounding in LLM/AI engineering fundamentals including prompt design, RAG pipelines and agentic patterns, tool use and LLM evaluation
  • Hands-on experience with Spring AI LLM orchestration framework or similar frameworks
  • Hands-on experience with AWS Bedrock AgentCore and Knowledge Bases or similar managed RAG/vector services
  • Experience with Docker, Git and Terraform
  • Familiarity with GitHub Actions for CI/CD pipelines
  • Capability to make decisions, resolve ambiguity and unblock themselves through documentation and experimentation
  • English proficiency at B2+ level or above

Nice to have

  • Flexibility to use React.JS for building and iterating on a chat UI
  • Skills in Python for scripting automation
  • Familiarity with ServiceNow Service Catalog

Benefits

With us you can:

  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children
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