Lead-Level Customer Service Representative
Now Hiring: Lead-Level Customer Service Representative
TE Certified, a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team!
Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you!
This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.
What We’re Looking For:
- 2+ years of CSR experience (lead-level or senior CSR preferred)
- Home service industry experience (HVAC, plumbing, electrical, etc.)
- Strong communicator, confident on the phone, and quick on the keyboard
- ServiceTitan experience is a big plus
- Dependable, punctual, and solution-driven
- A go-getter attitude with strong leadership and team spirit
What You'll Be Doing:
- Answering incoming calls and making outbound calls with professionalism and care
- Scheduling service, maintenance, and inspection appointments
- Helping customers with products, services, memberships, and more
- Handling questions and routing them to the right department when needed
- Following up on open estimates, quotes, and membership renewals
- Keeping detailed and accurate customer records
- Collaborating closely with other departments to keep everything running smoothly
Benefits & Perks:
- Starting pay from $20/hour, based on experience
- Company sponsored health insurance
- 401(k) with company match
- Company-paid life insurance
- Health Savings Account
- Gym reimbursement
- Paid vacation, holidays, and personal time off
- Weekly and monthly bonuses
- Fun, challenging, and supportive work culture with growth opportunities
We’re building something great at TE Certified—join us and be part of it!