Lead/Manager - Sales - Inside Sales - BPO/Startup
Description
Designation: Sales Lead / Sales Manager
Experience: 9+ Years
Location: Delhi NCR
Employment Type: Full-Time - Work from Office
About the Role:
We are looking for an experienced Sales Lead / Sales Manager who has strong experience in building and scaling high-performing sales teams from the ground up.
The ideal candidate should have experience working in high-volume inside sales / telesales environments, including BPO, contact centre or startup setups, and should have demonstrated the ability to build teams, establish sales processes and drive revenue at scale.
Key Responsibilities:
1. Team Building & Scale:
- Build and scale the sales function from 0 to 1, including team structure, hiring, onboarding and training.
- Build and manage large sales teams across different levels, including Sales Executives, Team Leaders and Assistant Managers.
- Define team structures, roles, targets and productivity benchmarks.
- Develop strong hiring and onboarding processes to support rapid team expansion.
2. Sales Operations & Revenue:
- Own sales targets, revenue numbers and overall sales performance.
- Develop and implement inside sales / telesales processes from lead allocation to conversion.
- Establish sales SOPs, workflows, scripts, calling processes and performance tracking mechanisms.
- Monitor key metrics such as conversion rate, lead-to-sale ratio, productivity, revenue per agent, AHT and target achievement.
- Identify bottlenecks in the sales funnel and implement corrective actions.
3. People & Performance Management:
- Lead, mentor and develop a large sales team.
- Manage Team Leaders/Managers and ensure effective cascading of targets.
- Conduct regular performance reviews and drive performance improvement plans where required.
- Build incentive, recognition and performance-management mechanisms.
- Create a strong culture of ownership, accountability and target orientation.
4. Startup & Process Building:
- Work effectively in a fast-paced startup environment with high ownership.
- Build processes and systems where they do not already exist.
- Partner with Marketing, Operations, Product and other teams to improve the overall customer acquisition and sales journey.
- Use data and sales dashboards to make informed decisions and continuously improve performance.
Ideal Candidate Profile:
- 9+ years of overall sales experience, with significant experience in inside sales / telesales / B2C sales.
- Proven experience in building and scaling sales teams from scratch.
- Experience managing large sales teams, preferably 50+ members or similar scale.
- Strong experience in BPO, contact centre, high-volume sales or startup environments.
- Experience managing Team Leaders / Managers and multiple layers of sales teams.
- Strong understanding of sales funnel management, CRM, sales metrics and performance analytics.
- Demonstrated track record of consistently achieving and exceeding revenue targets.
- Strong leadership, communication, coaching and stakeholder-management skills.
- Comfortable working in a high-growth environment and taking complete ownership of the sales function.
- Candidates with experience in building a sales function from 0 to 1 and subsequently scaling the team will be strongly preferred.