Lead Medical Support Assistant
About the Position: This position is located at Guthrie Army Health Clinics - Fort Drum in the department of Resource Management - Patient Appointment System. Serves as a Lead Medical Support Assistant responsible for the performance of a variety of substantive duties in support of the Centralized Call Center. Salary Negotiation may be available those new to federal service. This is a Direct Hire Solicitation
Confirm accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS), and with other data systems.
Verify patient enrollment and eligibility for treatment, and advising beneficiaries regarding the services available and how to access those services.
Request authorization for the patients to seek care in the network when no appointments.
Resolve simple informal complaints and keeps supervisor informed.
Provide input towards informal evaluation of subordinates work.
Report attendance related issues to the supervisor.
Monitor working conditions such as seating, ventilation, lighting, safety, etc. and notifies the supervisor of any unresolved issues.
Initiate and process telephone consults in the EHR in accordance with stated guidelines and clinical issues.
Assist in reviewing initiated referrals to specialty clinics within the clinic.