Lead Medical Support Assistant (Primary Care)

Serves as a Lead Medical Support Assistant (MSA) responsible for the coordination of MSA assignments and workflow in an interdisciplinary unit. Provides guidance to staff, ensures accurate and timely scheduling, and acts as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts.

Duties The Lead Medical Support Assistant (MSA) serves in an interdisciplinary unit at the VA Medical Center (VAMC), with duties that may be performed in a Community Based Outpatient Clinic (CBOC), inpatient setting, Call Center, Outpatient Clinic, Enrollment Office, Patient Aligned Care Team (PACT), or Specialty Care setting. Duties and responsibilities include, but are not limited to: Workflow & Staffing Coordination Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage across interdisciplinary settings. Creates and maintains employee work schedules. Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Scheduling & Administrative Support Ensures accurate and timely scheduling of appointments. Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. Provides guidance to staff members on changes in policies and procedures. Training & Development Evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings. Additional Information Higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described at the specified grade level and must be performed by the incumbent at least 25% of the time. Performs other duties as assigned by supervisor. Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.