Lead Medical Support Assistant

The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) staff including advanced Medical Support Assistants, within Scheduling Unit, HAS Service Line, and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative, will also serve as Lead Clerk for the MSA staff at any of the Specialty Clinics to include Community Living Center at the CBOC.

Major duties may include, but are not limited to: Responsible for daily workload assignments, assigning work, and assuring proper staffing coverage, and determines training needs of MSAs including advanced MSAs to provide support across interdisciplinary settings. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number. Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. Assures MSA staff explain the V A's mandate to collect insurance information to veterans, their families, and other eligible patients. Assured staff collects, scans, and updates health insurance information serving a major role in the revenue process. Incumbent must be able to train staff in the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities Incumbents will rotate this to ensure all MSA staff are in attendance and understand the process. The Lead MSA may be asked to participate in PACT or Specialty Service Lines daily teamlet huddles and weekly team meetings where patient care planning and management occur. Work Schedule: Monday - Friday 7:00am-3:30pm. Work Schedule is subject to change based on agency need. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 61967F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.