LEAD MEDICAL SUPPORT ASSISTANT

Northern Indiana VA Health Care System is seeking an enthusiastic applicant to fill the roles of a Lead Medical Support Assistant at the Marion facility within the Mental Health Service Line. The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all MSA staff and is a foundational role within the Mental Health Service Line to include all interdisciplinary clinics and that support the initiative.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Lead Medical Support Assistant (MSA) serves as the lead clerk for all MSA and Advanced MSA (AMSA) staff within the Mental Health Service Line, including interdisciplinary clinics and Community-Based Outpatient Clinics (CBOCs) supporting mental health services and related initiatives. Patient care is delivered through a team-based model consisting of AMSAs, nursing staff, psychiatrists, psychologists, peer support specialists, and other interdisciplinary providers. These teams address the mental health needs of assigned patient panels and collaborate with pharmacists, social workers, dietitians, Primary Care Mental Health Integration (PCMHI) teams, and other healthcare professionals to provide comprehensive care. Collaboration also occurs with VA and non-VA specialists, hospitals, diagnostic and treatment facilities, and community-based programs. The Lead MSA coordinates MSA and AMSA assignments and workflow within interdisciplinary units. Responsibilities include conducting daily workload assessments; assigning duties; ensuring adequate staffing coverage; reviewing training records; identifying training needs; and coordinating staff support across multiple interdisciplinary settings. The Lead MSA assists staff with complex and nonstandard procedures, including clinical-flow processes related to access to care across multiple clinics, specialties, and community resources. Duties include ensuring accurate and timely appointment scheduling; providing guidance regarding policies, procedures, and process changes; developing and maintaining employee work schedules; and serving as a liaison among MSA and AMSA staff, patients, and interdisciplinary team members to resolve daily operational issues and conflicts. The Lead MSA also provides guidance and support for clinic operations, promotes effective communication and workflow, and helps ensure continuity of service across mental health and interdisciplinary programs. Assignments above the full-performance level must involve significant scope, administrative independence, complexity, and variety consistent with the applicable grade-level standard and must be performed by the incumbent at least 25 percent of the time. Work Schedule: Monday through Friday 8:00am - 4:30pm. Schedule subject to change based on the needs of the Agency Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 91752-0 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.