Lead Network & Systems Support Officer
About the role
We are looking for an experienced Lead Network & Systems Support Officer to play a key role in supporting and improving technology services across our global Sourcing locations. This is a hands-on lead technical role, responsible for ensuring network, systems, security and workplace technologies are stable, effective and fit for purpose. You will act as an escalation point for complex issues, lead the coordination of agreed technology projects and rollouts, and work closely with Group Technology teams, suppliers and local stakeholders to deliver practical outcomes.
It plays an important leadership role through technical expertise, ownership, coaching and influence. You will help raise capability across local support colleagues, improve ways of working, and identify opportunities to make technology support more proactive, consistent and colleague-focused.
Key responsibilities
Lead the resolution of complex technical issues in network, server, security and workplace technologies
Act as an escalation point for complex incidents
Investigate issues, coordinate resolution and keep stakeholders updated
Monitor infrastructure health, support preventative maintenance and identify recurring service risks
Maintain accurate technical documentation and operating guidance to support consistent ways of working
Own and drive service improvement initiatives by identifying and implementing practical opportunities to enhance support and service delivery
Lead the coordination and delivery of agreed technology rollouts, including network, server, security, meeting-room and workplace technology upgrades across sourcing locations
Develop practical rollout plans and schedules within the scope agreed with the Network & Systems Manager
Partner with Group Technology teams, local support colleagues and suppliers to coordinate implementation
Build strong partnership with Sourcing teams, Group Technology and other relevant stakeholders
About you
Bachelor's degree in Computer Science or equivalent
Awareness of Microsoft 365, AI-enabled tools and workplace technologies
Relevant experience in network, systems, infrastructure or advanced IT support, including Microsoft-based environments
Strong knowledge of network, server and security technologies, with sound troubleshooting and problem-solving capability
Experience coordinating technical implementations, infrastructure changes or project rollouts across teams, suppliers or locations
Strong ownership mindset, with the judgement to act independently, escalate appropriately and drive issues through to completion
Ability to lead through expertise, influence and collaboration, even without direct line management responsibility
Clear communication with both technical and non-technical colleagues
Experience working with third-party technology suppliers
Ability to coach, guide and build capability in colleagues with different levels of technical confidence
Benefits
Flexible working arrangements
Annual bonus scheme
Annual leave entitlement, based on local policy
Life and medical insurance cover, where applicable
External education reimbursement, where applicable