Lead Operations & Tech Support

Duties / responsibilities:

- Responsible for providing specialized technical and product support for company hosted solutions, this includes troubleshooting and debugging complex software solutions.

- Improve and maintain installation and configuration procedures.

- Contribute to and maintain system standards.

- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

Qualifications, Experience, Knowledge and Skills:

- Bachelor (4-year) degree, with a technical major, such as engineering or computer science.

- Systems Administration/System Engineer experience.

- Experience with Linux.

- Experience with Bash/Python.

- Experience with problem tracking tools (e.g. ClearQuest, Bugzilla, JIRA);

- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.

- Ability to quickly learn new technologies and keep abreast of the latest technological advances.

- Experience with JMS (WebSphereMQ or ActiveMQ) is a plus.

- Experience with Operating system-level virtualization (Docker) is a plus.

- Knowledge in area of IT services best practices (ITIL) will be a plus;

- Service Now knowledge is a plus.

All your information will be kept confidential according to EEO guidelines.