Lead Principal Technical Account Manager

Job Description Serves as the main contact for complex contracts, providing expert business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Drives efforts to provide services and educates customers on ways to leverage Oracle services. Reviews service requests, anticipates and identifies potential crises, takes the lead in resolving issues, and owns connecting and/or escalating issues to relevant teams to reach solutions. Drives…