Lead Product Manager-66155H

ADP is hiring a Lead Product Manager, Personalization Platform

The Product Manager will own the ADP Personalization Platform—a scalable platform that enables personalized experiences for ADP customers. By leveraging available signals to identify client and user-level intents, this platform helps ADP proactively resolve issues and equip agents with richer contextual insights—driving outcomes such as reduced call volumes and tailored next actions.

The platform is built around three core components—Context, Prediction, and Activation. You will lead workstreams in all 3 areas to bring the personalization vision to life.

• Are you passionate about turning behavioral and profile signals into personalized, next-generation user experiences?
• Do you enjoy working across product management, data science, ML/AI, and engineering?
• Are you excited by identifying user intents and delivering the right action, at the right moment, in the right experience?
• Are you energized by taking ideas from concept and validation through launch?

If so, this may be the role for you. In this role, you will:

• Deliver the roadmap for the Personalization Platform: Context (connecting profile and behavior data for Employees, Practitioners, and Clients), Prediction (anticipating what users are likely to do next), and Activation (delivering the right action at the right moment in the right experience)
• Partner with data science, ML/AI, engineering, product management, and business operations teams to bring new personalization capabilities to market
• Support product validation through use case validation, performance analysis, model evaluation, and customer feedback
• Define delivery models, governance, and operational processes for the Personalization Engine
• Evaluate and prioritize new personalization use cases across ADP's Employee, Practitioner, and Client experiences
• Establish scalable production, quality assurance, and product management processes for Personalization Engine
• Contribute to the roadmap for ADP's growing portfolio of personalization and intelligence offerings
• Communicate - You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.
• Create executive-level communications and documentation, presenting complex ideas clearly and persuasively

No two days are the same.

One day you may be evaluating a new intent-prediction model that reduces call volumes. Another day, you may be working with data scientists and engineers to operationalize a new signal source or prediction pathway. You will help bridge strategy and execution—turning data and predictions into experiences that customers can adopt and value.

This role provides broad exposure across ADP's personalization efforts while also offering the opportunity to build and launch innovative prediction capabilities from the ground up.