Lead Program Support Assistant (OA)

The incumbent serves as the Lead Program Support Assistant for the Member Services section under the supervision of the Supervisory Medical Management Specialist of the Business Office. Incumbent provides training and serves as the lead to the Health Benefits Assistants, Mail Room, Patient Funds, Decedent Affairs and Reproduction/Publications.

This position interacts with patients, visitors, staff, students, and volunteers and provides information and assistance in order to facilitate effective and efficient operation of the sections being lead. The major duties of this position include but are not limited to: Responsible for developing training curriculum, assessing employee competency and re-education employees. Implements new initiatives and ensures that training and education are delivered to employees in a timely manner. Provides training to all employees in Member Services. Reviews, utilizes, analyzes a variety of VA Generated reports. Provides general administrative support including: directing phone calls and inquiries, copy and facing, preparing correspondence, maintaining files-and records, etc. Interacts with patients, visitors, staff, students, volunteers and provides information and assistance in order to facilitate effective and efficient operation of the sections being led. Knowledge of eligibility requirements, laws and regulations pertaining to the receipt and entitlement to medical care. Ensures quality, accuracy, and timely submission of all assigned reports. Develops, conducts, evaluates and tracks job specific training. Distributes and balances workload among employees in accordance with established workflow or job specialization, ensuring timely accomplishment of assigned workload. Provides information to supervisor on performance, progress and training needs of employees. Provides training, advice and assistance to management and users regarding operating VISTA computer system and member benefits. Trains employees who determine whether or not Veterans are eligible for healthcare benefits. Ensures that the education and training provided is timely, accurate and reflects recent laws and regulations in order for employees to correctly process requests for benefits. Manages fund control points to ensure local program is compliant with funding updates/changes; certifies invoices. Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact. Interact with variety of individuals using tact and diplomacy in explaining difficult or complex administrative processes and promote working relationships among patients and staff. Highly familiar with computer software packages such as Microsoft Office, XP, Excel, PowerPoint, Access, Outlook, and other computer packages. Work Schedule: Monday - Friday | 7:30 AM - 4:00 PM CT Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Lead Program Support Assistant (OA)/PD703390 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.