Lead Residential Counselor - Family Shelter Services

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

Under the supervision and direction of the Shelter Manager of the Family Shelter Services, the Lead Residential Counselor provides ongoing support to clients and oversee daily operations in the functioning of the Family Shelter, the Lead Residential Counselor will be the shift lead and point person for the team during that shift. Day shift, swing shift and overnight shifts will be supported by the Residential Counselors, with support from a Lead Residential Counselor, and Shelter Managers.

Essential Duties/Responsibilities:

CLIENT SUPPORT AND SUPERVISION

• Supervise the team on shift.
• Be point person for the Residential Counselors on shift and provide support and guidance.
• Supervise families residing in the shelter, ensuring adherence to house rules and promoting a peaceful environment.
• Respond to resident concerns and mediate conflicts effectively.
• Provide emotional support and guidance to families facing stress and challenges.
• Assist with daily living tasks as needed, potentially including meal preparation or hygiene routines.
• Monitor children's safety and well-being, adhering to child protection protocols.
• Provide supports to clients and monitor client activity during shifts.
• Support clients with breakfast, lunch, and dinner while on shift.
• Support in preparation and distribution of food, snacks and resources to clients.

ADVOCACY AND EMPOWERMENT

• Advocate for families within the shelter system and during interactions with external agencies.
• Empower families to make informed decisions and take ownership of their goals.
• Celebrate families' successes and milestones.

DOCUMENTATION AND REPORTING

• Maintain accurate records of resident interactions, including incidents, concerns, and progress reports.
• Support with incident reports and maintain up to date communication amongst leaders from within shifts.
• Contribute to case management plans by providing updates on resident behavior and progress.

SAFETY AND SECURITY

• Enforce safety protocols and maintain a clean and healthy environment within the shelter.
• Respond to emergencies and ensure the safety of residents and staff.
• Be aware of fire safety procedures and evacuation plans.

COLLABORATION AND COMMUNICATION

• Collaborate effectively with case managers, social workers, and other shelter staff to provide holistic support to families.
• Be point person for Residential Counselors and provide accurate and effective communication between shift leads, managers and Directors.
• Communicate clearly and respectfully with residents, respecting their privacy and confidentiality.

ADDITIONAL RESPONSIBILITIES

• May assist with shelter operations tasks like intake procedures, meal distribution, or activity facilitation.
• Attend training opportunities to stay updated on best practices in shelter management and trauma-informed care.
• Participate in team meetings and provide feedback on shelter services.
• Regular attendance is a requirement of the position.
• Participate in agency Program Quality Improvement activities and initiatives.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.