Lead Sales Associate

The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager.

Key Responsibilities:

• Create and maintain a positive, professional work environment

• Provide exceptional customer service

• Motivate sales staff to achieve net profitability goals

• Understand WINGS and Store policies and procedures

• Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center

• Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment

• Provide excellent communications within the store

• Ensure communications from Manager are delivered to all staff in a timely fashion

• Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer

• During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers

• Complete, on a timely basis, all administrative work as assigned by Manager

• In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs

• Perform additional duties typically performed by the Store Manager in their absence