Lead Service Advisor

Lead the Drive. Inspire the Team. Grow Into Leadership.

Ready for More Than Just Another Service Advisor Role?

At Hanania Automotive Group, we're looking for a high-performing Lead Service Advisor who's ready to take the next step in their career. This position is ideal for an experienced Service Advisor who has a passion for leadership, enjoys mentoring others, and is looking for a clear path toward becoming an Assistant Service Manager or Service Manager.

If you're motivated by developing people, driving performance, and delivering an exceptional customer experience, this is your opportunity to join a company that believes in promoting from within.

The Hanania Advantage

When you join Hanania Automotive Group, you're joining a company that recognizes talent, rewards performance, and invests in your future.

We Offer:

• Competitive compensation with performance-based earning potential
• Medical, Dental & Vision Insurance
• Voluntary Benefits
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Leave Time (PLT)
• Leadership development and manufacturer training
• Career advancement opportunities throughout Hanania Automotive Group
• Employee discounts on vehicle purchases, parts, and service
• A collaborative, high-performing, and technology-driven workplace

How You'll Make an Impact

As the Lead Service Advisor, you'll set the standard for customer service while supporting the Service Manager with the daily operation of the department.

This role serves as a leadership position within the service team and offers the opportunity to grow into an Assistant Service Manager or Service Manager role.

Responsibilities Include:

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Lead by example while mentoring and supporting fellow Service Advisors.
• Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.
• Help train, coach, and develop new and existing Service Advisors.
• Monitor repair order quality, customer communication, and advisor performance.
• Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.
• Resolve customer concerns professionally while maintaining a positive ownership experience.
• Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.