Lead Service Advisor

Lead Service Advisor – Steven Honda

Location: Harrisonburg, VA

Lead the Service Lane. Grow the Team. Drive Results.

Steven Honda is looking for an experienced Lead Service Advisor who knows how to deliver an exceptional customer experience, drive service sales, and help a service team perform at a high level. If you're a strong communicator, a proven service professional, and ready to take the next step in your automotive career, we want to hear from you!

Join a growing, family-owned automotive group where leadership, accountability, and customer satisfaction matter.

What You'll Do

• Lead by example in delivering outstanding customer service.

• Assist with daily service lane operations and support fellow Service Advisors.

• Greet customers, document vehicle concerns, and write accurate repair orders.

• Present maintenance and repair recommendations clearly and professionally.

• Help drive labor sales, hours per repair order, customer retention, and overall service department performance.

• Monitor repair progress and maintain communication between customers, technicians, and management.

• Help resolve customer concerns and ensure a positive service experience.

• Support advisor training, accountability, and consistent department processes.

• Maintain accurate documentation and follow dealership and manufacturer standards.

What We Offer

• Competitive compensation based on experience and performance.

• Medical, Dental & Vision Insurance.

• 401(k) Plan.

• Paid Time Off.

• Paid Training.

• Employee Discounts.

• Career Advancement Opportunities.

Schedule

Full-time position. Schedule based on service department operating hours and business needs.

Ready to Take the Lead?

Bring your experience, leadership, and customer-first mindset to Steven Honda. Apply today and help us deliver an outstanding service experience!

Equal Employment Opportunity

Steven Honda is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.