Lead Service Designer
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Summary
A Lead Service Designer at a UK digital customer experience consultancy, leading complex service and product design programmes end-to-end on major UK transformation projects. Hybrid role (3 days on-site) covering service blueprinting, journey mapping, stakeholder influence, mentoring designers, and shaping AI-ready services.
Salary: £90,000 - 100,000 per year Requirements: Proven experience leading end-to-end service design, through to pilot and live operation Strong experience influencing senior stakeholders in complex or regulated environments Expertise in service blueprinting, journey mapping, systems mapping and proposition development Experience leading and developing multidisciplinary teams Excellent facilitation and workshop skills The ability to bridge design and delivery in agile or hybrid environments Str…