Lead Specialist -Consumer Direct Sales
About the Role
The Consumer Lead Specialist is a field-based player-coach within the Consumer Direct Sales Organization. This role supports a defined group of new hire Direct Sales Specialists by providing coaching, field guidance, and day-to-day support while continuing to meet individual sales goals.
In this role, you will model strong sales behaviors, help new hires build confidence in the field, and serve as a point of contact when the assigned manager is unavailable.
What You Will Do:
Meet or exceed individual sales goals, activity expectations, and productivity targets.
Conduct field-based sales activities, including prospecting, customer engagement, product education, and closing new business.
Mentor and coach assigned new hire Direct Sales Specialists through ride-alongs, shadowing, observation, and real-time feedback.
Reinforce approved sales processes, compliance expectations, territory management practices, and customer experience standards.
Serve as a point of contact when the assigned manager is unavailable and escalate trends, barriers, or support needs as appropriate.
Do You Have?
High school diploma or equivalent.
Proven success in direct sales, field sales, door-to-door sales, telecommunications sales, retail sales, or another performance-based sales environment.
Ability to consistently meet or exceed sales goals while supporting others in the field.
Strong communication, coaching, and interpersonal skills.
Valid driver’s license, reliable transportation, and ability to travel within assigned territories.
Ability to work a flexible schedule, including evenings or weekends as business needs require.
Even Better:
Experience selling fiber internet, broadband, wireless, cable, home services, or other telecommunications products.
Prior experience as a sales lead, field trainer, mentor, team captain, or peer coach.
Knowledge of consumer sales processes, territory management, CRM/sales tools, and customer relationship-building techniques.
Work Environment:
This is a field-based role that requires regular travel within assigned territories, including ride-alongs with new hire employees and in-person customer engagement in residential communities. The Consumer Lead Specialist should be comfortable working outdoors, walking neighborhoods, and supporting agents in real-time selling environments.
Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular PhoneType of Driver’s License Required: Driver’s License
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