Lead Support Professional

Support people. Strengthen a team. Make a difference.

This position supports ALSO’s mission by helping people with intellectual and developmental disabilities direct their lives, pursue their goals, and participate fully in their communities.

You will provide direct support and assist the Manager with daily operations, health coordination, documentation, and team training. This role combines hands-on support with administrative responsibilities and does not have formal supervisory authority.

What you will do

Support daily life and community participation

• Provide direct support based on each person’s preferences, needs, and Individual Support Plan—the written plan describing their goals and supports.
• Help people participate in activities, appointments, employment programs, and community life.
• Support access to meals, clothing, transportation, and funds for activities.
• Follow approved behavior support plans and report concerns or changes.
• Help maintain a clean, safe, comfortable home with working equipment and needed supplies.

Help coordinate health and medical supports

• Assist with scheduling appointments, arranging transportation, and preparing necessary records.
• Attend appointments as assigned and communicate follow-up needs.
• Help maintain medication and medical supply availability, records, and required monitoring.
• Notify the nurse about health changes and follow instructions within your training and assigned responsibilities.
• Support medication administration and other health tasks as authorized and trained.

Keep records accurate and organized

• Review service and medical documentation, identify missing information, and follow up with the Manager.
• Help keep support plans, protocols, and records current and properly filed.
• Use Therap, ALSO’s electronic documentation system, to review and complete records.
• Handle personal and organizational funds carefully and maintain required records.
• Follow applicable Oregon Administrative Rules, ALSO policies, confidentiality requirements, and reporting procedures.

Support team coordination

• Help the Manager train team members on individual support plans, equipment, documentation, and approved procedures.
• Assist with interviews, staff meeting preparation, and team activities.
• Help prepare schedules during the Manager’s absence.
• Share staffing, safety, and performance concerns with the Manager.
• Work direct support shifts and provide assigned coverage.
• Respond to the on-call phone or pager when assigned.

What you bring

• A high school diploma or GED.
• The ability to organize tasks, follow procedures, and recognize when to ask for help.
• Clear, respectful communication with people supported, colleagues, families, nurses, and community partners.
• Careful attention to documentation, confidentiality, and follow-through.
• A commitment to respecting each person’s choices, dignity, and independence.
• The ability to learn and use electronic records and scheduling tools.

Additional requirements

• Complete the required criminal history screening.
• Hold a valid Oregon or Washington driver’s license and meet ALSO’s driving requirements.
• Travel between assigned locations and provide transportation as required.

Work environment and physical responsibilities

Work takes place in people’s homes and community settings. Responsibilities may include personal care, helping people move between spaces or into vehicles, and responding to emergencies.

Some assignments involve lifting, transferring, pushing, pulling, or repositioning up to 50 pounds. Tasks must follow each person’s support plan, safety procedures, and required use of equipment or assistance.

Essential job functions may be performed with reasonable accommodation. Specific support needs and physical tasks will be discussed during the hiring process.

Accessibility and inclusion

ALSO welcomes applicants with disabilities and people from a wide range of backgrounds and experiences.

To request an accommodation or an alternative application format, contact [email/phone]. Accommodation requests are welcome during the application process, interviews, and employment.