Job summary
Agility is looking for a lead technology architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.
This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.
The portfolio spans Microsoft Entra ID, Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/OneDrive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.
Your responsibilities
Identity & access management
Administer Microsoft Entra ID and on-premises AD across all environments
Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)
Own hybrid identity via Entra Connect
Messaging & email
Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules
Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations
Collaboration & voice
Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)
Manage SharePoint Online and OneDrive, including external sharing and Known Folder Move
Security & threat protection
Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)
Lead incident response and maintain hardening controls aligned to CIS benchmarks
Endpoint management (Intune)
Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)
Own Autopilot, compliance/configuration policies, update rings, app packaging, and PowerShell remediation scripts
Certificates, DNS & web publishing
Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms
Own domain governance, registrations, and the web publishing approval workflow
Artificial intelligence
Administer enterprise AI platforms including Claude integrations and Microsoft Copilot
Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing
Architecture, governance & leadership
Act as technical design authority; maintain standards, runbooks, and documentation
Lead, mentor, and delegate to a small admin team
Serve as final escalation point; on-call for critical incidents
Your qualifications
Education
Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred)
Exceptional hands-on experience may be considered in lieu of formal qualifications
Experience
12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise
5–7 years in a senior architect or technical lead role owning M365 environments end-to-end
Proven hands-on experience with Exchange hybrid, Entra ID/AD, Intune at scale, and Microsoft Defender
Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling
Certifications (required/strongly preferred — candidates should hold several)
MS-102 — Microsoft 365 Enterprise Administrator Expert
SC-300 — Identity and Access Administrator Associate
SC-200 — Security Operations Analyst Associate
MD-102 — Endpoint Administrator Associate
MS-700 — Teams Administrator Associate
AZ-104 — Azure Administrator Associate
MS-203 — Messaging Administrator Associate (or equivalent)
Other requirements
Based in Kuwait or willing to relocate; on-site at Kuwait head office
Eligible to hold Global Administrator / privileged access (enhanced background screening may apply)
Fluent professional English; Arabic is an advantage
On-call availability for critical incidents
Your proficiencies
Excellent problem-solving skills and attention to detail
Effective communication and collaboration skills
Ability to work independently and handle multiple tasks
Analytical and troubleshooting skills
Stakeholder management
Technical leadership & collaborative influence
Operational excellence & adaptive delivery
Strategic problem-solving & architecture design
Fluent professional English; Arabic is an advantage