Lead Teller - Zion Crossroads Branch

University of Virginia Community Credit UnionWorking together to strengthen the financial wellness of our members and local communities.
At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

SUMMARY:

Successful Lead Teller employees educate Members on financial products and services that may enhance achievement of Members’ personal financial goals, make Member referrals to other financial specialists within the Credit Union, and work to continually build positive relationships with our Members. You will also provide exceptional Member service by accurately and efficiently managing the day-to-day branch currency including vault, cash drawers, ATM machine(s), and cash dispense/recycler machines while performing financial transactions in accordance with Credit Union policies and procedures.

DUTIES AND RESPONSIBILITES:

• Ensure Members are promptly and professionally served
• Actively educate and refer Members to resources available within the Credit Union
• Refer products and services to our Members
• Process transactions such as deposits and withdrawals as well as other banking transactions
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsements, and enter deposits into computer records
• Serve as a resource to and escalation point for the teller staff, assisting with coaching and mentoring
• Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary