Lead UX Designer

Job Description

· We are seeking an experienced Lead UX Designer to drive the design of intuitive, accessible, and user-centric digital products that serve citizens and businesses.

· This role will lead the UX function, establish design standards, and collaborate with cross-functional teams to deliver impactful digital experiences aligned with product goals and accessibility requirements.

Key Responsibilities

· Lead, mentor, and inspire a team of UX/UI designers, ensuring high-quality design outcomes and continuous professional growth.

· Establish, maintain, and evolve the organization's design system, component library, and UX standards to deliver consistent and scalable user experiences.

· Design user journeys, wireframes, high-fidelity mockups, and interactive prototypes across the product lifecycle.

· Conduct user research, stakeholder interviews, usability testing, and design validation to inform product decisions.

· Collaborate closely with Product Managers, Product Owners, Developers, and business stakeholders to translate business requirements into intuitive digital experiences.

· Apply design thinking methodologies to support product discovery, ideation, and roadmap planning.

· Ensure all designs comply with accessibility standards, responsive design principles, and established design guidelines.

· Participate in Agile ceremonies, including sprint planning, design reviews, retrospectives, and product demonstrations.

· Analyze user feedback, usability metrics, and product analytics to continuously improve user experience.

· Maintain and enhance design documentation, design systems, and reusable design assets.

· Advocate UX best practices and promote a user-first culture across cross-functional teams.

Required Qualifications

· Minimum 7+ years of experience in UI/UX or Product Design, including at least 2 years in a leadership or lead designer role.

· Experience delivering digital products within Agile or Scrum environments.

· Strong portfolio demonstrating end-to-end UX design, user research, and product thinking.

· Excellent communication, presentation, and stakeholder management skills.

· Technical Skills Expertise in Figma, Sketch, Adobe Creative Suite, and modern prototyping tools.

· Strong knowledge of user-centered design principles, information architecture, interaction design, and responsive design.

· Experience conducting user research, usability testing, A/B testing, and design validation.

· Familiarity with accessibility standards and inclusive design best practices.

· Working knowledge of HTML and CSS with an understanding of technical implementation constraints.

· Experience working with design systems, component libraries, and scalable design frameworks.

· Familiarity with Jira, Confluence, or similar collaboration tools.

Preferred Qualifications

· Experience designing digital products for the Government or Public Sector.

· Knowledge of product analytics, data visualization, and user behavior analysis.

· Experience facilitating design workshops and product discovery sessions.

· Strong understanding of design thinking methodologies and product development lifecycles.

· Ability to balance user needs, business objectives, and technical feasibility to deliver exceptional digital experiences.