Lead VIP Account Manager

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.

Our mission is simple: treat customers right, cut the nonsense, and build a product that earns trust every step of the way.

We’re looking for a Lead VIP Account Manager to help us take our VIP experience and sales function to the next level. You’ll manage relationships with our most valued players while helping build effective sales processes, support the development of our team, and identify new opportunities to drive engagement, retention, and growth.

What You’ll Do:

• Lead, coach, and develop a team of VIP Account Managers, ensuring high performance and achievement of team targets.
• Oversee VIP and PVIP player portfolios, implementing effective segmentation, engagement, retention, and reactivation strategies.
• Monitor KPIs, analyze performance, and develop action plans to optimize portfolio results.
• Ensure effective management of personalized offers, promotional budgets, and retention activities.
• Oversee high-value player relationships, handle escalations, and ensure a personalized, premium player experience.
• Collaborate with Customer Support, CRM, Marketing, Payments, and Compliance teams to improve processes and player satisfaction.
• Ensure adherence to internal procedures, regulatory requirements, and responsible policies.

What We’re Looking For:

• Previous experience in the iGaming industry, preferably in VIP/PVIP Account Management or player retention.
• Proven leadership, coaching, and team management skills.
• Strong understanding of high-value player behavior, retention strategies, and commercial KPIs.
• Excellent analytical, communication, and problem-solving skills.
• Ability to drive results, manage priorities, and motivate a team.

What We Offer:

• Competitive salary and discretionary performance bonus.
• Premium private health insurance, including dental care.
• €50 monthly flexible benefits allowance.
• Up to 25 days of paid annual leave.
• Hybrid working, including 1 work-from-home day per week.
• Opportunity to grow and have a real impact in a fast-moving international company.
• A collaborative environment where ownership, ideas and new ways of doing things are encouraged.

If you’re looking for a place where you can make an impact, take ownership and grow alongside the business, we’d love to hear from you.