Leasing Consultant

Join NE Property Management as a Leasing Consultant at Silo 29 Apartments and become part of a fast-paced, dynamic team where your sales talent, hospitality, and customer service expertise shape the firsthand brand experience across a premier multi-family portfolio. This hands-on role is ideal for an energetic professional who thrives on engaging with people, crushing leasing goals, and creating a warm, welcoming community environment for current and future residents.

What You'll Gain (Benefits of the Role)

• Sales & Commission Drive: High-impact position as the primary community sales representative, sharpening your skills in touring, closing, and revenue generation.
• Brand Ambassadorship: Direct freedom to manage the customer journey, from modern digital lead engagement to personal greeting and touring.
• Professional Development: Gain highly marketable experience in property technology platforms, real estate operations, and compliance standards.
• Collaborative Environment: Vibrant workspace working side-by-side with your property on-site team, service technicians, and regional marketing leaders.
• Modern Sourcing Toolkit: Deep daily exposure to premier multi-family sales and management applications including OneSite, Knock, and LRO.
• Comprehensive Benefits Package: Solid health, dental, vision, life, and supplemental insurance options (employee-paid portions may apply).
• Retirement Planning: Corporate 401(k) retirement plan featuring an excellent company match up to 4% of total earnings.
• Work-Life Balance: Generous allocated Paid Time Off (PTO) package featuring 3 weeks of PTO plus paid holidays to rest and recharge outside of active leasing cycles.
  

What Success Looks Like (Qualifications)

• Proven Foundation: At least 2 years of high-performance sales experience coupled with a minimum of 2 years in robust customer service environments.
• Multi-Family Experience: At least 1 year of direct experience working at a comparable multi-family community is preferred.
• Technical Lead Fluency: Active comfort handling digital CRM activity, email leads, internet listing service (ILS) pipelines, and platforms like OneSite, Knock, and LRO.
• Elite Communication Skills: Outstanding verbal and written English communication skills to gracefully connect with residents, visitors, and vendors.
• Administrative Accuracy: Exceptional attention to detail to process complete leasing applications, verify income records, and compile daily traffic reports.
• Productive Under Pressure: Ability to thrive in a fast-paced environment, manage multiple prospective leads at once, and smash team deadlines consistently.
• Administrative Speed: Capable of executing high-accuracy digital typing at a baseline speed of at least 35 words per minute.
• Foundational Education: High School diploma or equivalent is required (National Apartment Leasing Professional / NALP designation is highly preferred).
• Independent Perseverance: Strong internal work ethic with the capability to see tasks through to completion with or without constant supervisor oversight.
• Compliance Ready: Valid driver's license, auto insurance, clean I-9 profile, and full alignment with Fair Housing, ADA, and Fair Credit Reporting Act laws.
  

What the Job Looks Like (What You'll Do)

• Close Active Leads: Welcome prospective residents, analyze their specific housing preferences, and deliver impactful, professional community tours.
• Manage Leasing Lifecycle: Review applications for accuracy, collect matching application fees/deposits, verify identification, and handle move-in files.
• Process Move-In Payments: Secure all certified initial rental and administrative payments securely before releasing keys to new community members.
• Engage Modern Pipelines: Respond immediately to prospective inbound calls, email traffic, text channels, and Knock activity with enthusiastic follow-up.
• Audit Property Aesthetics: Conduct daily morning walks of model units, amenity centers, and "market-ready" vacant floorplans to ensure pristine showing status.
• Champion Customer Retention: Serve as a reliable, helpful point of contact for current residents, handling inbound inquiries and routing service requests.
• Conduct Market Research: Stay actively informed on surrounding neighborhood market conditions, competitor pricing shifts, and community marketing ideas.
• Maintain Perfect Files: Organize, assemble, and update digital and physical resident account records to ensure total corporate compliance.
• Support Office Operations: Assist the Property Manager and Assistant Manager with daily data updates, office supply inventories, and localized outreach initiatives.
• Elevate Curb Appeal: Actively survey the asset layout during standard walks, picking up loose litter and noting physical repair items to maintenance.