Legal Billing Supervisor
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Description
WHAT WE'RE LOOKING FOR
The Legal Billing Supervisor oversees the review and entry of legal invoices for the Claims department. This includes development and management of a team of Legal Bill Analysts who complete a high volume review of invoices, ensuring accurate billing amounts, correct claim and firm assignment, and adherence to business rules in preparation for processing.
LEADERSHIP RESPONSIBILITIES
Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on experience, sound judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.
ESSENTIAL RESPONSIBILITES
- Ensures that the team’s Legal Bill Analysts provide high internal partner satisfaction and effective cost management of incoming invoices while adhering to Company policies and compliance with appropriate State and Federal regulations.
- Manages the Company’s legal billing software, including setting up new firms and users and coordinating support for complex technical matters. Develops a thorough understanding of the legal billing process to a degree that allows for translation of technical requirements and business needs to the information technology group and coordination with vendor as needed.
- Manages the workflow of the team including planning, assigning, and directing work. Establishes clear objectives and goals for the team and ensures timely responses and results.
- Seeks opportunities for continuous improvement to rectify billing discrepancies to achieve a consistent invoice review and fee adjustment system. Develops modifications to procedures for efficient and accurate processing to enhance speed, quality and output.
- Provides effective performance feedback through employee recognition, rewards and disciplinary action, with the assistance of Human Resources and department leadership, when necessary.
- Develops and maintains reporting tools relating to the performance of the Legal Billing team and billing cost averages for external legal firms. Provides this information and analytical support to our in-house Finance and Claims teams. Performs and records random reviews to verify data accuracy and validity.
- Performs special assignments and projects as assigned.
QUALIFICATIONS:
EDUCATION
- Education: Bachelor's degree from an accredited college or university required.
- Certifications/Licenses: Paralegal Certification preferred.
WORK EXPERIENCE
- Minimum of five (5) years of related experience or equivalent combination of education and experience required.
- Prior supervisory experience preferred.
TECHNICAL/FUNCTIONAL KNOWLEDGE
- Knowledge of legal billing and/or workers compensation insurance claims management.
- Proficient on the Microsoft Office Suite and able to quickly master proprietary and vended software applications.
- Expertise in CouncilLink by LexisNexis is strongly preferred.
MATH AND REASONING
- General: Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, graph, or schedule form. Able to apply concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations. Ability to derive appropriate conclusions and apply on the job.
LANGUAGE ABILITY
- Able to read and interpret complex documents including legal bills, legal opinions, legal letters, legal briefs, claim notes, and claim data fields.
- Able to write clear, concise reports accurately conveying technical information.
CORE COMPENTENCIES
PROBLEM SOLVING & DECISION MAKING
- Displays confidence and willingness to make decisions within area of responsibility.
- Steps back from issue to see the big picture; considers potential impact on customer and organization when making decisions.
- Exhibits sound and accurate judgment.
- Escalates problems to appropriate authority as needed.
- Supports and explains reasoning for decisions.
- Willingly collaborates to solve problems; provides useful input and feedback to aid in decision making.
COMMUNICATION & COLLABORATION
- Effective communicator with strong interpersonal and conflict resolution skills.
- Able to successfully build relationships and adapt communication style in various environments.
- Listens and requests clarification.
- Responds well to questions and feedback.
- Demonstrates effective group presentation and facilitation skills.
- Contributes effectively in meetings.
- Speaks clearly and persuasively in manner suitable to the understanding of the listener.
CUSTOMER SERVICE
- Provides for quality customer service.
- Appropriately responds to and resolves complex situations/problems.
- Responds promptly to customer needs, requests for service and assistance.
- Solicits customer feedback to improve service and enhance existing procedures. Responds in a timely manner.
WHAT WE OFFER
- Hybrid Work Schedule (up to 2 days work from home upon eligibility)
- Paid Time Off
- Paid Holidays
- Immediate Vesting of Retirement Savings + Company Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Hospital Indemnity Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
WHO WE ARE
With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
Skills
As published by lever · 29 questions · 1 written answer
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- We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know. optional
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- Will you now or in the future require Oak River Insurance Company to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.
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- I have read and fully understand the questions asked in this application. I certify that all of the answers I have given are true, accurate and complete. I understand that the omission and/or misrepresentation of any fact from or on this application or during any interview will result in immediate rejection of my application or if I am hired will be cause for immediate dismissal. Unless I noted otherwise, I authorize the Company to independently contact all my employment references and personal references, as well as the education institutions I have attended. I further authorize the Company to independently inquire about, investigate and obtain copies of any records which relate to me from my former employers and educational institutions. optional
- If hired, I understand that I will be required to abide by all of the rules and regulations of the Company. I understand and agree that nothing in this application shall constitute an offer, a contract or a guarantee of employment for a specific period of time. If hired, I understand that my employment may be terminated with or without cause and with or without notice at any time, at the will of the Company or me. I further understand that no representative or agent of the Company, other than the President as the authority to enter into any agreement for employment, on an individual or collective basis, for any specific period of time, or to make an agreement contrary to the foregoing. I also understand that any agreement modifying at-will employment status, on an individual or collective basis, must be in writing and signed by the President. In addition, I understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance or otherwise change all policies, procedures, benefits or other terms and conditions of employment. optional
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