Level 1 ICT Support Engineer

About the role

To help existing and new customers with issues on their Microsoft Cloud Platform.

Key responsibilities

• Manage Microsoft 365 and Azure environments including M365 accounts management (create, delete, password reset, Online Exchange management)
• Azure Virtual Desktop Management – troubleshoot any issues with virtual desktop environment
• Web hosting management with good understanding of all DNS records (A record, MX record, SPF record)
• Windows 2019 and above server management including updates and troubleshooting
• Desktop Support including PC/Laptop troubleshooting on Windows 10 and above operating system
• Research and Development – Improve knowledge of Microsoft 365 and Azure Technology
• Resolve customers' issues with their technology platform with minimal supervision
• Update time spent helping customers in Autotask on a weekly basis

About you

• At least 1 year of experience in a Microsoft 365 and Azure cloud support role
• At least 1 year of experience in supporting the Microsoft Windows Server operating system
• Ability to effectively work to strict deadlines
• Resourcefulness in solving problems
• Strong work ethic with an ability to work autonomously
• Excellent written and verbal communication skills
• Passed Azure Exam AZ-900 and MS-900
• Basic networking skills including IP Addresses, Subnet IP Address Classes, Routing/Switching
• Attention to detail and strong organizational skills

About us

Motionwave Technologies is a Managed IT Service Provider that focuses on providing a single point of contact to Australian small and medium businesses. We specialize in Microsoft 365 and Azure Technologies.