Level 1 IT Engineer (End-User Support – Onsite & Remote)
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Summary
First-line IT support engineer at CRISIL handling incidents and service requests from office-based and remote users via phone, email, and chat — covering desktop/laptop support, basic network and printer troubleshooting, and physical security systems such as door access control, UPS, and CCTV.
Role Summary The Level 1 IT Engineer provides first-line technical support to office-based and remote users , ensuring day-to-day IT services operate smoothly. This role focuses on desktop/laptop support, basic network troubleshooting, printer support, and basic support for physical security systems such as door access control, UPS and CCTV viewing/access . Key Responsibilities End-User Support (Onsite & Remote) Provide Level 1 IT support for incidents and service requests via phone, email, cha…