Level 2 Azure Support Engineer

Required Qualifications

• Experience: 4 to 8 years in technical support within an enterprise or MSP environment, with a strong focus on Azure infrastructure.
• Technical Skills:
• Solid experience with Azure services (VMs, storage, VNETs, NSGs, resource groups).
• Working knowledge of Azure AD troubleshooting (MFA, conditional access, SSPR, identity roles).
• Familiarity with Azure Monitor, Log Analytics, and alert response workflows.
• Basic understanding of Microsoft 365 (Exchange Online, Teams, SharePoint Online).
• Strong written and verbal communication skills.
• Experience working in ticketing systems with SLA accountability.
• Demonstrated teamwork, collaboration, and workload management ability.
• Candidates should be able to join in 30 days or less

Preferred Qualifications

• Azure certifications such as AZ‑900 or AZ‑104 (or actively pursuing).
• Experience using PowerShell for Azure or M365 automation.
• Familiarity with hybrid identity and Azure AD Connect.
• Understanding ITIL and ITSM frameworks.

Additional Information

• Must be able to work in a 24/7 environment with rotating shifts or on call responsibilities.
• Opportunities for growth through training, certifications, and hands-on project exposure.
• Participation in process improvement, operational excellence initiatives, and cross‑team collaboration.
• Looking for candidates who can join in 30 days or less

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