Level 2 IT Engineer
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Summary
Level 2 IT engineer at a Liverpool-based MSP, owning escalated 2nd-line support tickets across Windows Server, Active Directory, Microsoft 365 (Exchange Online, Intune, Entra ID), networking and firewalls, with occasional client site visits. Hybrid working from the Liverpool city centre office with a defined path to Level 3.
Salary: £37,000 - 37,000 per year Requirements: 2–4 years in a hands-on technical support role, in an MSP or supporting internal IT in a medium to large organisation Solid Microsoft grounding: Windows Server, Active Directory, Group Policy, DNS/DHCP Microsoft 365, Entra ID and Intune administration; Exchange Online including hybrid Networking fundamentals: TCP/IP, VLANs, VPNs, routing and switching, and firewall configuration Experience with endpoint management, patching, antivirus and EDR Fami…