Level 2 IT Support Engineer - Alabang Night
Description
WORK NIGHTS, DRIVE EASY!
Night shifts—plus low-traffic, noise-free streets so your commute feels effortless!
ViTAL Perks Await in #WeAreTGT: Alabang!
Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams
Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities
TGA Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.
Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Location: Work in Alabang (Night Shift!)
As an L2 IT Support Engineer, work with our MSP Partners:
Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.
Technical Profile
3+ years of experience as an IT Support Engineer or similar technical support role.
Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
Familiarity with IT monitoring tools and incident management systems.
Excellent written and communication skills, able to explain technical concepts to non-technical users.
Strong problem-solving and decision-making skills.
Your Impact Starts Here
Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Documentation and knowledge sharing
Communication with customers
#WeAreTGT in Alabang: Great Place to Work® Certified™
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job—we deliver great careers, meaningful rewards, and a genuinely fun experience every step of the way.