Level 2 IT Support Engineer - Alabang
Description
GET HIRED TODAY, GET CERTIFIED TOMORROW!
Step in, get hands-on training, earn certifications, and watch your tech career soar.
TGT-CODED BENEFITS: Enjoy these Perks!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in Alabang (Day & Night Shift!)
As a L2 IT Support Engineer, work with our MSP Partners:
Work with a supportive team solving tech issues for clients in the AU, UK, NZ, and US. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.
Your Impact Starts Here
Incident Management and Ticket Resolutions
Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
Additional general administration tasks
Monitoring and Management of System Alerts
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
Documentation and knowledge sharing
Communication with customers
Ideal Technical Profile
2+ years of proven experience as an IT Support Engineer or in a comparable technical support role
2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment
2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting
2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management
Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)
Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support
Practical experience using IT ticketing systems in a fast-paced support environment
Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users
#WeAreTGT in Alabang: Great Place to Work® Certified™
TGT's Alabang branch is vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!