Level 2 IT Support Engineer
Summary
Level 2 IT Support Engineer at Revolution IT, an Auckland MSP, owning escalated client issues end-to-end across Windows 10/11, Windows Server, and Microsoft 365 (Intune, SharePoint, OneDrive), plus migrations, deployments, and project work. Requires 3+ years MSP support, Microsoft certification, Active Directory/networking, and RMM/PSA tool experience.
About Us
For over 30 years, Revolution IT has been the trusted IT partner for businesses across Auckland and New Zealand. We deliver tailored, reliable, premium IT solutions that genuinely lift productivity and performance of our customers.
Clients choose us because we take ownership, solve problems properly, and get it right the first time. If that sounds like your style, you will fit right in.
Why this role is different
Not all IT support jobs are created equal. At Revolution IT, you won’t be stuck clearing tickets or applying band‑aids. You’ll be the person clients rely on for real fixes, smart thinking, and technical excellence. If you’re someone who owns problems end‑to‑end, loves digging into root cause and cares about doing IT properly – this role could be for you.
The Role
- L2 support person and a key escalation point within our team, working across diverse client environments and tackling the more complex challenges that keep businesses running smoothly
- Owning and resolving escalated technical issues end‑to‑end
- Delivering advanced support across Windows, Server, and Microsoft 365
- Supporting both end users and core infrastructure including migrations, deployments and project tasks
- Driving root‑cause resolution (not quick patches)
- Communicating clearly, confidently, and professionally with clients
What you’ll bring
- 3+ years in IT support in an MSP environment and comfortable with ticketing systems
- Microsoft Certification
- Strong capability across Windows 10/11, Windows Server, and Microsoft 365 (Intune, Sharepoint, Onedrive etc)
- Active Directory and networking fundamentals experience
- Experience with RMM/PSA tools (N‑able, Autotask a bonus)
- A proactive, accountable, client‑first mindset
- Excellent communication and attention to detail
- Project coordination or project delivery experience
Why join Revolution
- Work with a team that values doing IT properly and a customer centric ethos
- Exposure to a modern, varied tech stack
- Structured training + genuine career progression
- Supportive, collaborative team culture
- Mobile phone plan + home internet
- Company vehicle supplied
Due to the nature of the role, we are looking for someone who has full working rights (Residency or Citizenship) and a full drivers licence.
If you are looking for a role where your technical skill, ownership, and standards matter, we’d love to hear from you.