Level 2 Service Desk Engineer

Level 2 Service Desk Engineer | Brisbane

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

We're looking for an experienced Level 2 Service Desk Engineer to join our Brisbane team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.

If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

The Role

We’re looking for a Level 2 Service Desk Engineer to join our Brisbane team full-time.

In this role, you’ll:

• Provide proactive and reactive IT support across diverse client environments
• Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

About You

You’ll thrive in this role if you:

• Bring 3 - 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver

Have medium to high-level experience with:

• Microsoft 365, Entra ID and Intune
• Windows Server environments
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP and VPN technologies
• Network troubleshooting and administration
• Backup and disaster recovery solutions
• Virtualisation technologies such as VMware and Hyper-V
• Cpanel/WHM and Wordpress
• Medical PMS administration

And some experience with:

• WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
• Microsoft Azure
• Cloud networking and SD-WAN technologies
• Cybersecurity solutions and best-practice security frameworks
• PowerShell scripting and automation
• Microsoft, Cisco, AWS, CompTIA or other industry certifications
• Financial software administration
• Microsoft Power Platform

What We Offer

• Competitive salary that reflects your experience and capability
• A supportive, down-to-earth team environment
• Birthday leave - celebrate your day, on us
• Wellbeing leave - access up to two days per year from your personal leave balance
• Ongoing technical development and certification support
• Career progression opportunities across service delivery, projects, engineering and leadership pathways
• Exposure to a broad range of technologies, industries and client environments
• Challenging and rewarding work where your expertise is genuinely valued

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.