Level 2 - Service Technician

About the Role As a Level 2 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week. This is a dynamic, client-facing role where you’ll regularly visit customer sites to conduct floor sweeps, check in on outstanding issues, and proactively identify small problems before they become big ones. You’ll also jump into a mix of Level 1 and Level 2 technical tasks — from triaging tickets and resolving end-user issues to escalating where neede…