Level 2 Support Engineer

Level 2 Support Engineer | MSP experience required

Your new company

An exciting opportunity has become available to join a well-established Managed Service Provider in the Sydney CBD, with two permanent positions available. The business supports a range of corporate clients, giving you the opportunity to build your technical experience across both corporate environments and a fast-paced MSP setting.

These roles would suit experienced Level 2 Engineers, but the client is also open to Level 1/2 Engineers who are ready to take the next step in their career. You'll join a supportive team, work with modern technologies and gain exposure to a broad range of customers and technical environments.

Your new role

As a Service Desk Engineer, you'll provide remote and on-site support across the organisation's corporate client base. You'll troubleshoot a variety of technical issues across Microsoft 365, desktop, cloud, networking and infrastructure environments, while taking ownership of tickets through to resolution.

Depending on your experience, you'll also have the opportunity to take on more complex Level 2 issues and escalations, helping you continue developing your technical skills within an MSP environment.

What you'll need to succeed

• Previous experience in an IT support, Service Desk or Managed Service Provider environment, supporting users across a range of technologies.
• Level 2 support experience, or Level 1/2 experience with the technical capability and ambition to step into a Level 2 position.
• Strong troubleshooting skills across Microsoft-centric desktop, cloud, server and infrastructure environments.
• Experience working with Windows and macOS, Microsoft 365, Active Directory, Exchange Online, networking, cyber security solutions, printing, AV platforms and mobile devices.
• Hands-on exposure to Microsoft 365 technologies including Exchange Online, Entra ID, Intune, SharePoint Online, Teams and Microsoft Defender.
• The ability to investigate technical issues and take ownership of tickets from initial diagnosis through to resolution.
• For more experienced Level 2 Engineers, the ability to support and provide technical guidance to junior members of the Service Desk team.

What you'll get in return

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture
• Training and development programmes
• Collaborative and team-oriented environment
• Recognition and rewards for outstanding performance
• Modern and well-equipped office facilities
• Diverse and challenging projects
• Opportunities to work on cutting-edge technologies

What you need to do now




If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.