【禮賓部】禮賓接待 Concierge Attendant

1. 接待到達與離開的賓客，協助搬運行李、引導進出大廳與客房，確保流程順暢並提供親切協助。
2. 為顧客提供接送車輛引導、泊車、開門等禮賓服務，展現專業形象與禮貌態度。
3. 協助顧客搬運與寄存行李，確保安全、準確地送達至指定地點或保管區。
4. 接待訪客，了解訪客來意，並引導至正確樓層或部門，維護接待效率與安全秩序。
5. 協助提供在地旅遊資訊與交通安排建議，配合禮賓部完成客務服務。
6. 接聽、過濾並轉接電話，協助留言或轉達資訊，確保溝通準確無誤。
7. 協助團體進出安排、接送服務之動線規劃與現場支援，維持大廳秩序。
8. 協助處理住客遺失物件、轉交包裹及快遞，並記錄交接資訊。
9. 確保制服整潔、舉止得宜，展現品牌形象與一貫服務標準。
10. 與前台、禮賓、房務與安全等部門密切配合，協助突發事件應對與支援。

Operations & Guest Experience
Greet arriving and departing guests, assist with luggage handling, and escort guests to/from rooms and public areas while ensuring a warm and professional welcome.
Provide front entrance services including valet support, opening doors, and guiding transportation arrivals and departures.
Safely transport and store guest luggage, ensuring accurate delivery and proper documentation of stored items.
Welcome hotel visitors, verify their purpose of visit, and escort them to appropriate departments or locations.
Support the Concierge with local travel advice, transportation bookings, and general guest services as required.

Administration & Coordination
Answer, screen, and transfer incoming calls; take messages or relay information accurately.
Assist with group arrivals and departures, supporting smooth lobby operations and crowd control.
Handle lost and found items, coordinate delivery or pickup of guest parcels, and maintain accurate handover records.
Maintain professional grooming and uniform standards to represent the hotel brand consistently.
Cooperate with Front Desk, Concierge, Housekeeping, and Security teams to assist with emergencies and cross-departmental requests.

Accountability
This position reports directly to the Chief Concierge and is responsible for front-line hospitality tasks such as luggage assistance, lobby support, and guest arrivals. The Bellman plays a critical role in creating the first impression of the hotel and must deliver services with courtesy, efficiency, and teamwork.