【禮賓部】禮賓經理 Chief Concierge

1. 督導並訓練禮賓人員，確保團隊儀容整潔、守時並有效率地執行工作，提供即時且專業的客務協助。
2. 提供有關飯店設施、在地景點、交通、醫療、觀光與其他旅客服務資訊，並優先推廣本飯店餐飲據點。
3. 協助處理客人相關事務與需求，並與各部門協調合作以提升賓客服務品質。
4. 負責整理與分發客人及行政信件，妥善處理無人領取郵件。
5. 規劃與安排禮賓人員排班與假期，依據預估入住率與團體行程靈活調整人力。
6. 確保大廳整潔有序，並協助客人在大廳與餐廳等公共區域的呼叫與聯絡。
7. 維護飯店資訊看板與功能指引，確保內容正確並隨時更新。

Operations & Guest Experience
Supervise and train Concierge staff to ensure professional appearance, punctuality, and efficiency in delivering prompt and courteous guest services.
Provide guests with accurate and helpful information about hotel facilities, local attractions, transportation, medical services, sightseeing, and other services, with a focus on promoting in-house dining outlets.
Assist with guest requests and service recovery, coordinating with internal departments to ensure seamless and high-quality guest experiences.
Oversee the sorting and distribution of guest and administrative mail; handle unclaimed items appropriately.

Administration & Public Area Supervision
Prepare effective work schedules and leave arrangements for Concierge staff based on occupancy forecasts, group movements, and operational needs.
Ensure the hotel lobby remains organized and clean at all times; coordinate guest paging within public areas including the lobby and restaurants.
Maintain the hotel information board and directory, ensuring all displayed content is accurate and up to date.

Accountability
This position reports directly to the Front Office Manager and is responsible for overseeing the daily operations and staffing of the Concierge team. The Chief Concierge ensures timely, personalized, and high-quality service is consistently delivered to guests. This role also plays a key part in managing public area presentation and acting as a liaison between guests and internal departments.