Lobby Ambassador

Company description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant team and build your career with us.

Job description

Main duties and responsibilities:

• Be well groomed to the standards laid down.
• Comply with all hotel rules and regulations as outlined in the handbook and be aware of company standards and regulations.
• Promote a helpful and professional image to the guests and give full cooperation if assistance is required with a prompt, caring, and helpful attitude.
• Anticipate the needs of the guests whenever possible to enhance quality service and in turn enhance customer satisfaction.
• Welcome all arriving guests with the highest standards and depart all departing guests while assisting with any requests.
• Ensure that all guests are greeted upon arrival and departure of the hotel.
• Offer consistently professional, friendly, warm, and engaging service.
• Coordinate and manage communication between guests and staff.
• Be available for guests at all times as a point of contact.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Achieve the highest guest satisfaction measured by the TRUST YOU platform.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Ensure the cleanliness and neatness of the front office area.
• Review log book, verify outstanding items, and follow up on pending issues. Identify any special assignments for the day. Check hotel operation, occupancy, functions, groups, VIPs.
• File daily guest relations reports and documents systematically.
• Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner. Be flexible in assisting in other areas of the hotel in response to business and customer needs.
• Encourage and participate in corporate social responsibility activities.

Qualifications

Knowledge and experience

• Diploma or degree preferably in hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, works punctually and effectively.
• Ascertains and addresses guest and colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritizes and organizes work assignments and works effectively.
• Self-motivated and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.