Local Operations Manager
A Little Bit About Us
We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.
Benefits
We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.
Health, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)& Holidays (non-exempt employees)
Paid Flexible Time Off & Holidays (exempt employees only)
Paid Sick Leave
Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.
About This Job
This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.
Compensation + Schedule
- $55,000 - $60,000 annually less payroll deductions and all required withholdings
- Up to $250 monthly car allowance for eligible employees
- Eligible for quarterly bonus plan
- Schedule: Varies
- Weekends and holidays required
Essential Job Functions
- Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Provide cross-coverage for your team and management when necessary.
- Conduct regular inspections prior to guest and owner arrivals.
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
- Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
- Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
- Partner and assist your Onboarding team when new units join the portfolio.
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Other duties as assigned because every day is different in hospitality!
Skills + Qualifications
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- 1 - 2 years experience working in operational support roles; housekeeping and maintenance highly preferred.
- Prior experience in supervisory or management level positions in a similar industry is highly preferred.
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
Workplace Environment + Physical Requirements
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
- We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Hybrid work environment with in-person local office work time required.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment at any time with or without notice.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Skills
As published by greenhouse · 14 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (3)
- Preferred First Name optional
- Mailing Address
- If yes, please list the location and approximate dates of employment. optional
Pick from a list (11)
- Are you 18 years of age or older?
- Are you currently located AND legally authorized to work in the United States?
- Will you now or in the future require First Chair to commence ("sponsor") an immigration case in order to employ you?
- Are you a current holder of a J-1 Student Visa seeking primary or secondary sponsorship?
- It's highly preferred to have previous hotel, hospitality, vacation or highly similar industry experience. Do you have this prior experience?
- Previous supervisory level experience is a requirement for this opportunity. Do you have previous professional people management level experience?
- Some of our positions or locations require that you hold a valid driver license, access to a reliable vehicle and that you maintain an auto liability insurance policy that adequately covers the vehicle for business use. Do you meet this requirement?
- Select all days you have availability. As a vacation rental company, our schedules vary depending on the needs of our business (such as reservation numbers) and will very likely include evenings and weekends. We will discuss exact schedule for the specific opportunity during the interview process.
- Have you previously worked at any of our resort or community locations, even if the property was managed under a different company or brand at the time?
- PRIVACY NOTICE: The information you provide through this application will be used solely to evaluate your candidacy for employment with First Chair Destinations. Your information will be kept confidential and accessible only to authorized members of our hiring team and trusted service providers supporting our recruitment process. By submitting your application, you acknowledge that your information will be collected, stored, and processed in accordance with First Chair Destinations' privacy policy and applicable federal, state, and local laws. First Chair Destinations is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. First Chair Destinations participates in E-Verify. If you have questions about how your information is handled, please contact us at careers@firstchair.com.
- APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for First Chair Destinations to request, contact and obtain a reference from any individuals and businesses as provided as part of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above.