Logistics Account Manager

What we ask:

• Bachelor's/Master's degree in Business Administration, Supply Chain Management, Logistics, or a related field
• At least 4-6 years of relevant experience in Supply Chain Management, preferably within the FMCG and/or Retail industry
• Strong understanding of end-to-end supply chain and logistics processes
• Experience working with customer-facing supply chain activities and customer operational processes
• Knowledge of supply chain cost drivers and their impact on both customer and company performance
• Experience in managing improvement initiatives and cross-functional projects (continuous improvement mindset)
• Strong analytical skills with the ability to translate data into actionable insights
• Solid knowledge of MS Office applications, particularly Excel
• Experience with SAP (including SAP S/4HANA) or Salesforce is considered an advantage.
• Fluent in English, both written and spoken (Fluency in German or Dutch is an advantage)
• Excellent communication and presentation skills
• Ability to influence and collaborate effectively across functions and organizational levels
• Strong project management and organizational skills
• Cultural and organizational awareness, with the ability to navigate complex stakeholder environments
• Customer-focused with a strong drive for customer satisfaction and operational excellence
• Strong problem-solving skills and ability to take ownership of solutions
• Commercial awareness and understanding of business priorities

What we offer:

• Hybrid working model with 2 days in the office
• A friendly corporate culture with flat hierarchies in a dynamic, motivated team
• An innovative and communicative open-space office concept
• Attractive and performance-related renumeration, attractive social benefits and a company pension scheme
• Benefits such as free-parking, subsidies for public transportation, free products for consumption in our social area
• EGYM Wellpass memberships
• Use of Hidden Gym onsite
• Benefits of JobRad
• Personal and professional development opportunities via our in-house academy

Vacancy description:

Customer Collaboration

• Build and maintain strong relationships with customer supply chain and logistics stakeholders, act as a primary SC contact
• Understand customer processes, needs, and business objectives, and translate them into tailored supply chain improvement plans
• Maintain regular strategic and operational alignment with customers, Sales, Customer Operations, and Supply Chain teams
• Monitor customer satisfaction and initiate actions to improve the customer experience and logistics performance
• Support the development and negotiation of customer-specific logistics agreements and service level expectations
• Contribute to commercial proposals by providing logistics input and ensuring alignment with customer requirements

Logistical Performance

• Monitor, analyze, and report logistics performance at customer level, including service levels, delivery reliability, efficiency, inventory freshness, and logistics costs
• Proactively identify trends, bottlenecks, and improvement opportunities through data analysis and customer insights
• Develop and implement improvement initiatives together with Sales, Customer Operations, and Supply Chain teams
• Identify and escalate potential delivery risks or recurring service issues when needed

Strategy

• Draws and executes logistics customer account development year plan
• Contributes to set up and realize the overall (supply chain) goals of the Customer Supply Chain
• Continuously identify opportunities to improve logistics account management and customer experience.
• Make sure the logistics voice of the customer is known within the SC and the Fighting Unit

Sustainability

• Identify and promote opportunities to improve sustainability and Corporate Social Responsibility performance within the supply chain
• Support sustainability initiatives in collaboration with customers and internal stakeholders

Projects

• Initiate, lead, and participate in customer-related supply chain improvement projects focused on service, efficiency, sustainability, and market development
• Manage logistics-related changes between FrieslandCampina and customers in line with commercial and supply chain guidelines
• Lead or support cross-functional projects, including new product introductions, process improvements, change controls, and supply chain optimization initiatives
• Drive implementation of new customer requirements, supply chain setups, or logistics network changes

Networking

• Build and maintain a strong network of internal and external stakeholders, including customers, logistics providers, suppliers, and industry partners
• Work with Supply Chain Solution Managers and other key stakeholders to develop optimal end-to-end supply chain solutions for customers.
• Share best practices and foster collaboration across teams to continuously improve logistics performance