Logistics Account Manager

We are seeking a reliable and detail-oriented Logistics Account Manager to join our team in Indianapolis, IN. This is a full-time, in-office mid-level role responsible for managing day-to-day customer accounts using company-owned equipment and drivers while supporting service performance and account growth.

Logistics Account Manager role. $50K–$65K + bonus. Customer-facing, fast-paced operations. Growth opportunity with stable carrier.

Responsibilities include:

• Serve as primary point of contact for assigned freight customers
• Manage daily load updates, service issues, schedule changes, and customer requests
• Coordinate with dispatch, drivers, safety, maintenance, and billing teams
• Support onboarding of new customers, lanes, and service requirements
• Monitor on-time pickup and delivery performance
• Assist with issue resolution related to delays, detention, and service failures
• Help ensure accurate billing, rate compliance, and accessorial recovery
• Maintain customer SOPs, lane details, and account documentation
• Escalate operational or customer concerns as needed

This position requires strong attention to detail, the ability to multitask, and a high level of professionalism when handling customer relationships and operational challenges in a fast-paced environment.