Logistics Operations Manager
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Job Summary
NHM Logistics Pte. Ltd. seeks a Logistics Operations Manager to lead daily courier, delivery, and transport operations, ensuring efficient scheduling, coordination, and service quality to support business growth.
Responsibilities
- Manage daily parcel, cargo, and point-to-point delivery operations to ensure timely and accurate service
- Plan delivery schedules, optimize routes, and allocate vehicles to maximize operational efficiency
- Coordinate drivers to ensure on-time completion of delivery jobs and adherence to safety protocols
- Oversee warehouse pickups, commercial cargo movements, and customer deliveries to maintain seamless logistics flow
- Monitor delivery progress and proactively resolve delays, failed deliveries, and operational issues
- Manage customer delivery requirements and address service issues to maintain high customer satisfaction
- Track vehicle utilization and operational efficiency to identify improvement opportunities
- Maintain accurate delivery records, operational reports, and performance indicators for management review
- Implement process improvements to enhance delivery quality and productivity
- Support management initiatives to expand delivery capacity and logistics services
- Ensure drivers comply with company procedures and safety requirements
- Collaborate with customers, suppliers, and logistics partners to coordinate logistics activities
Preferred competencies and qualifications
- Diploma or degree in Logistics, Supply Chain, Transport Management, Business, or related discipline preferred
- Experience coordinating drivers, vehicles, or delivery schedules preferred
- Relevant experience in logistics, courier, transport, delivery, or operations
- Strong planning, communication, and problem-solving skills
- Ability to manage multiple delivery jobs and priorities effectively
- Proficient in Microsoft Office, spreadsheets, navigation systems, and digital delivery platforms
- Ability to work independently in a growing SME environment
- Singapore driving licence is an advantage