Logistics Support
Posted Updated
Headquartered in the Pacific Northwest, Wyld produces the best Cannabis edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld THC operates in AZ, CA, CO, IL, MA, MD, MI, MO, NJ, NM, NV, NY, OK, OH, OR, WA, and across all of Canada with more launches on the horizon. Our CBD line is available nationwide across all states!
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
-Make a Mark
-We Blaze Our Own Trail
-Brand First
-We Mean Business
Summary
As Logistics Support, you are responsible for delivering Wyld products and partner brands, safely and accurately while providing excellent customer service and representing the brand in the field. This role supports Sales by building positive customer relationships, providing product education, maintaining strong communication regarding account needs and market feedback, and ensuring a positive customer experience.
Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
Embody Wyld Core Values, The Wyld Way
Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld.
-Make a Mark
-We Blaze Our Own Trail
-Brand First
-We Mean Business
Summary
As Logistics Support, you are responsible for delivering Wyld products and partner brands, safely and accurately while providing excellent customer service and representing the brand in the field. This role supports Sales by building positive customer relationships, providing product education, maintaining strong communication regarding account needs and market feedback, and ensuring a positive customer experience.
Logistics Support also assists with fulfillment, inventory, and other distribution activities as needed. Success in this role requires strong communication, attention to detail, and flexibility to work varied schedules and across multiple facility locations based on business needs.
The duties and responsibilities below outline the expected skills, abilities, and experience required to perform this role successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Product Delivery & Payment Collection
Product Delivery & Payment Collection
- Safely and accurately transport customer orders throughout the assigned territory, following established routes and delivery instructions.
- Conduct vehicle inspections before loading products and departing for deliveries.
- Ensure the safe and secure loading, transportation, and unloading of products in accordance with company procedures.
- Review deliveries with customers to confirm order accuracy and address any immediate concerns.
- Accurately process and manage monetary transactions and payment collection in accordance with company procedures.
- Follow applicable traffic laws, road safety requirements, state regulations, and internal policies while performing delivery responsibilities.
- Document relevant delivery information and customer interactions to support accurate records and strong customer relationships.
Customer Relationships & Brand Representation
- Represent WYLD professionally while visiting customer accounts, attending industry events, and participating in partnerships and promotional activities.
- Build positive customer relationships through merchandising, account engagement, and consistent service.
- Educate customers, consumers, and budtenders on WYLD products, pricing, product features, and differentiators.
- Lead budtender education sessions at dispensaries to strengthen product knowledge and brand awareness.
- Maintain knowledge of WYLD's company background, product portfolio, and current offerings.
Sales Support & Market Intelligence
- Support Sales Account Managers and other Sales team members by communicating customer needs, account updates, and relevant field observations.
- Gather and share marketplace feedback, competitive insights, and industry trends through appropriate communication channels.
- Maintain ongoing communication with the Sales Support Supervisor regarding customer feedback, account-related matters, and field activities.
- Record daily activities, customer feedback, and relevant account information in the company CRM.
Fulfillment & Inventory Support
- Assist with fulfillment and inventory activities as needed, including picking and packing orders, labeling finished goods, staging outgoing orders, and moving bulk products.
- Support distribution operations to help maintain accurate inventory and timely order fulfillment.
- Follow established procedures for handling, documenting, and moving products.
Administrative Responsibilities
- Complete required administrative tasks, including daily CRM reporting, weekly mileage and expense reports, vehicle logs, promotional merchandise checkout records, and other internal documentation.
- Understand and follow applicable state regulations, company policies, and internal procedures to ensure compliant field execution.
- Communicate relevant operational, customer, and compliance concerns to the appropriate team members.
- Work at and travel between multiple company facilities as required by scheduled shifts, job responsibilities, and business needs.
- Perform additional duties and responsibilities as assigned based on business needs.
The qualifications listed below are representative of the knowledge, skills, education, experience, and abilities required to perform this role successfully.
Education & Experience
- At least 1 year of delivery driver experience preferred.
- Experience in a Lead, Keyholder, Supervisor or similar related role preferred.
- Must have proven experience working with a high sense of urgency and attention to detail; in a team environment or independently.
Ability & Technical Skills
- Strong communication skills with the ability to effectively lead peers and communicate across teams.
- Ability to work with a strong sense of urgency while maintaining accuracy in a fast-paced manufacturing environment.
- Ability to read, write, and communicate effectively in English.
- Basic math skills, including addition, subtraction, multiplication, and division.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- Proficiency with basic computer applications, including Microsoft Office, Google Workspace, and work management systems such as Slack, Jira, or similar platforms; data analysis, Google Apps, and Salesforce CRM are a plus
- Ability to travel between Company buildings or work sites, as needed.
- Reliable personal vehicle to utilize for marketing events. Mileage reimbursement is covered at federal rates.
Certifications & Compliance
- Must be at least 21 years of age, as required by applicable state regulations.
- Must successfully complete a pre-employment background check, where permitted by law.
- Must obtain and maintain all licenses, permits, certifications, or registrations required by applicable federal, state, provincial, or local laws and regulations.
- ServSafe Certification or Food Handler's Card is preferred, where applicable.
- Willing to submit to a background check, including a motor vehicle report
- Valid driver’s license required.
- Travel Requirements: Driving in state territory utilizing company or personal vehicle as needed. Overnight stays when needed to support longer routes; lodging and meals covered by company.
Additional Requirements
- Active state-issued driver's license with clean driving history and record
- Vision requirement to meet state and Motor Vehicle standards
- Compliance with all company safety and driving policies is required at all times.
- Hours are likely to vary based on the needs of the business; must be willing to work a flexible schedule.
As an non-exempt employee, you'll receive a competitive hourly wage of $25.75-$31.05/hr. 11 paid holidays, 120 hours of PTO, 401K, and fully paid health, dental and vision insurance.
Wyld is an equal opportunity employer.